When it comes to conflict, there is no one solution that will work in all situations. If you have employees who question the status quo and are pushing to make changes that they feel would be positive for the organization, that can indicate that your organization has a high level of employee engagement.Ĭonflict can also mean that employees are comfortable enough to challenge each other and that they feel as though their conflicts will be fairly resolved by the organization.Ĭonflict management, when done properly, can even increase the organizational learning of an organization through the questions asked during the process.
Workplace conflict does not automatically mean that there are specific employees at fault, although in some cases that will be the issue. With properly managed conflict, an organization is able to minimize interpersonal issues, enhance client satisfaction, and produce better business outcomes.
This key management skill involves using different tactics depending on the situation, negotiation, and creative thinking. Conflict management is the process by which disputes are resolved, where negative results are minimized and positive results are prioritized.
